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| Lei Garden's Management Philosophy |
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The Lei Garden Restaurant Group has often been
nicknamed the Shao Lin Shi (Famous Chinese Monastery where
premier Kung Fu Skills are taught) of the Food and Beverage sector.
Mr. S.K.Chan has also been respectfully called the "Principal"
by veterans in the field. What differentiates Lei Garden from the
others is its emphasis on training of the mind.
Putting other's well being in the first
place
Mr. Chan's unique management style was a culmination of his entrepreneurial
experience, his study of philosophy and history, and last but not
the least, his father's family motto of setting noble goals; studying
hard; being a good person and doing good deeds. Lei Garden staffs
are taught to always put other's well being in the first place. A
prime example is in order to safeguard the well being of the customer,
a restaurant operator must ensure the freshness of food served; a
balanced diet and reasonable pricing. Satisfied customers would bring
continued business and thus a considerate operator stands to gain
in the end. Individual staff is taught the same virtue of always striving
to help others. The catch is in order to be helpful, one must first
maintain good health and physique, and be knowledgeable and skilful
in your own trade. The helper thus benefited first and foremost from
his self improvement.
Pushing one's mental and physical limits
Everybody should make good use of his mental abilities to do objective analysis; differentiate right from wrong, set priorities and definite goals, and continue to improve his intellectual capacities. One should also stretch his physically abilities to commit one self in entirety, deal with problems steadfastly and seriously, attend to finer details and exhaust all possibilities. There is no room for complacency and no excuse for avoiding what is difficult or cumbersome. The belief is when you toil; your mind will be at peace with yourself.
Embracing the correct attitudes to life
Every Lei Garden staff is well conversant with the four pitfalls and
four virtues in human nature taught daily by Mr. Chan.
The four pitfalls that we have to watch out and refrain from are selfishness,
stubbornness, laziness and pettiness. A selfish person put people
in harm's way for his own benefit. A stubborn person rarely wants
to improve or seek new knowledge. Laziness is the root of all ills
and a lazy person would only sit back and hope to enjoy the fruits
of success. Pettiness is being narrow minded, negative, vindictive
and loath to criticism.
The four virtues in life that lead to success are determination, confidence, humility and perseverance. Once the goal is set, one needs the determination to charge ahead. Confidence is needed to overcome difficulties and strive for success when one encounters set-backs. Humility is not only to accept but actively pursue criticism in order to get the best results. Perseverance is not to give up under whatever hardship.
Excelling through Innovation
To meet changing time and expectations of customers, the Lei Garden
Group has consistently pushed for innovation. Mr.Chan and his chefs
and managers made it a rule to have food tasting session every afternoon.
The purpose is to maintain standard and make improvements on the existing
menu based on customer's feedbacks, and more importantly to demand
each chef to create new dishes. Over the last 30 years, more than
a thousand new dishes have been perfected that way. The ever so famous
XO sauce on the market has indeed been created by Lei Garden in 1981
and the extremely popular Chilled Mango Sweetener with Grape Fruit
and Sago in Hong Kong has made its debut in our Singapore Branch back
in 1987. In recent years, Lei Garden has been infusing gourmet dishes
from all over China and the World into our traditional Cantonese menu
and has become one of the pioneers in Fusion Dishes in Hong Kong.
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